Pay your rent

You can easily use one of the following services to pay your account:



Paying by Direct Debit offers a hassle-free solution to automatically pay your rent. Call us now on Belfast 028 9042 7211 or L/Derry 028 7136 0015



A secure online payment service that enables you to conveniently pay your rent online, any time. You’ll need your Allpay card and Debit card.



The Allpay app offers a secure and convenient way to pay your rent, providing the flexibility to make payments anytime from your smartphone.

Everything you need to know about rent and methods of payment

Click here to read about all payment methods

Money matters

If you are experiencing difficulties with rent payment or would like advice on any other money matters, contact us as soon as possible and we will do all we can to assist.

Difficulties paying rent, need benefits or budgeting advice?

We have an in-house Welfare Advice Officer who engages with tenants daily, providing advice, guidance, information, and advocacy on all aspects of benefit entitlement:

  • Advice tailored to suit individual needs either over the phone or in person.

  • Checks on benefit entitlement to ensure you are receiving your full benefit entitlement.

  • Application for benefits, grants, or charitable assistance to maximise income.

  • Help with Universal credit, understanding the process and what is expected throughout your claim, awareness of possible consequences and sanctions, along with how to challenge decisions.

  • Assistance with challenging benefit decisions and overpayments.

Get in touch now. Contact our offices or speak to your Housing Officer.

For further advice on all money matters or to find out what benefits you are entitled to visit the Money Helper website

If you would prefer to contact independent advice, please consider the following agencies:

Advice NI 0800 915 4604

Housing Rights 028 9024 5640

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